FAQs

Frequently Asked Questions

 

Should I keep my health insurance?

Yes, you should keep your health insurance. Our practice does not offer surgical, emergency, or hospitalization services. We recommend you keep your insurance to access surgical, emergency, and hospitalization services, imaging and other cancer screening services such as mammograms, colonoscopies, etc. Our practice can connect you with outside providers to complete any testing you might need. We do not bill your insurance for the services we provide, as we are considered an out-of-network provider. Foundation Health DPC does not accept third party reimbursements.

How much do visits cost after I pay my membership fee?

$0. All visits are covered by your monthly membership. No bills are sent to your insurance company. 

How many visits do I get per month?

There is no limit to how many visits you can have during your membership. Our goal is to provide you with the care you need to optimize your health. 

Can I use my Health Saving Account (HSA) funds to pay for my membership?

Yes. New legislation passed in July 2025 made direct primary care memberships a qualified HSA expense. 

Can I keep my existing specialists?

Yes. With your permission, Foundation Health DPC will communicate with all of your specialists to ensure that we are up to date on the latest treatment recommendations from your care team.

How do I get bloodwork done?

You can use our in-house laboratory, which offers lab work analyzed by LabCorp at heavily discounted rates. You can also go to any health facility and use your insurance. Foundation Health DPC can submit orders to any health facility for your lab work if you choose to get labs out of our office. 

Where do I go if I need imaging?

You can get imaging at any location of your choosing. We will send indicated testing orders to the facility of your choosing, and you can use your insurance to pay for the imaging. There are also cash options for imaging in the area which we will suggest, if you prefer. 

How are my medical records kept?

Your information is kept in a secure electronic medical record called SigmaMD. You will be able to access your records, as well as schedule appointments and pay your bills through our electronic medical record. 

Does the membership include 24/7 access?

No. Foundation Health DPC does not provide 24/7 access to care. If you have a medical emergency, please call 911 or go to your nearest emergency department. We will do our best to accommodate after hours requests for members, however non-emergent after hours requests should wait until the next business day. After hours emergencies should be addressed by calling 911 or going to your nearest emergency department.

Office

Contact Us

Fax: (330) 615-7735

M-Th: 8am-5pm, F-S: Closed

We will do our best to accommodate patient needs after hours- please see our patient agreement for more information.